Positive Reviews from Tripadvisor:
- “Haven Riviera Cancun is an exceptional hotel with exceptional service. Everything from the rooms to the food and drinks exceeded our expectations. We will definitely be returning!”
- “The Serenity Club is an amazing experience. The butlers are incredible and always willing to help with anything you need. The drinks and food were also fantastic.”
- “The resort is absolutely beautiful with a great beach and pool. The staff goes above and beyond to make sure you have a great time. The Serenity Club upgrade is definitely worth it.”
Negative Reviews from Tripadvisor:
- “We had some issues with our room, including a leaky shower and broken safe. It took a while for the staff to resolve the issues, which was frustrating.”
- “The food at the resort was just okay. It wasn’t terrible, but it definitely didn’t blow me away. I expected more from a resort of this caliber.”
- “The beach wasn’t as clean as I would have liked. There was seaweed and some trash washed up on the shore, which made it less enjoyable to spend time there.”
Reviews from Booking.com:
- “The staff at Haven Riviera Cancun were amazing. They were always friendly and went out of their way to make us feel welcome. The Serenity Club upgrade was definitely worth it for the extra perks.”
- “The resort was beautiful, but the food was a bit disappointing. It wasn’t terrible, but it wasn’t amazing either. We also had some issues with our room, but the staff was quick to resolve them.”
- “The pool area was great and there were always plenty of lounge chairs available. The beach wasn’t the best, but it was still enjoyable. Overall, we had a great time at Haven Riviera Cancun.”
- The Serenity Club experience was the highlight of our trip. The butlers were amazing and made us feel like royalty. The food and drinks were also top-notch.”
- “The spa at Haven Riviera Cancun was fantastic. I had an amazing massage and the facilities were very relaxing. Highly recommend!”
- “The resort is great for couples looking for a romantic getaway. The atmosphere is very peaceful and there are plenty of options for privacy. However, there isn’t much to do in the immediate area, so be prepared to spend most of your time at the resort.”
Negative reviews from Booking.com
- “We were disappointed with the cleanliness of our room. There were some stains on the carpet and the bathroom wasn’t as clean as we would have liked.”
- “The beach wasn’t as nice as we expected. There was a lot of seaweed and the water was a bit murky. It wasn’t very inviting to swim in.”
- “We found the service at the restaurants to be slow and sometimes not very attentive. It was frustrating when we had to wait a long time for our food or drinks to arrive.”
Overall, it seems that the Haven Riviera Cancun Serenity Club receives a lot of positive feedback for its exceptional service and beautiful resort grounds. The Serenity Club upgrade seems to be a popular choice for guests looking for a luxury experience. However, some negative reviews mention issues with cleanliness and slow service at the resort’s restaurants. It’s important to note that these are just a few reviews and everyone’s experience may be different.